I asked customer service a question by email and I still haven't received a response?

If you do not receive our message within 24 hours, please remember to check your junk mail (spam).

What are the shipping times for your products?

We take 24 hours maximum to process your order then 2 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located on the island from Oléron, in France. Our warehouse from which your order is shipped is located in Rostrenen, in France. We also have a international warehouse is located in China.

Do you provide product tracking/tracing information?

Yes, you can track your order on https://loriele.com/apps/parcelpanel, if you do not have your order number, ask us via email to Contact@loriele.com

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Send us simply a picture of the damaged item in question to the email address: Contact@loriele.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located on the island from Oléron in France

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at: Contact@loriele.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the claim is made within 15 days following the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy: refund policy